Mining E-Mail Messages: Uncovering Interaction Patterns and Processes using E-Mail Logs

Buzzwords such as BAM (Business Activity Monitoring), BOM (Business Operations Management), BPI (Business Process Intelligence) illustrate the interest in closing the business process management loop (van der Aalst and van Hee, 2002; Dumas et al., 2005). This is illustrated by the Figure 1, which shows the increasing level of support for closing the so-called BPM lifecycle. The lifecycle identifies four different phases: process design (i.e., making a workflow schema), system configuration (i.e., getting a system to support the designed process), process enactment aBStraCt